# Hear Your Guests Before They Post Reviews

Voice-powered guest feedback at checkout, F&B conversion tracking, and real-time operational insights for hotels, restaurants, and event venues.

## Your Reputation Lives on Review Sites You Don't Control

### Delayed Feedback

Guests post reviews days after checkout — long after the chance to recover their experience has passed.

### Low Survey Response

Email surveys achieve well under 1% response rates. You're making decisions based on a fraction of guest opinion.

### No Recovery Window

By the time you read a negative review on TripAdvisor, the guest is gone and the damage is done.

### F&B Blind Spot

Restaurants and bars have no way to track covers-per-footfall or measure the impact of promotions on walk-in traffic.

### SaySo — Guest Feedback at Checkout

- ✓Voice feedback while emotion is fresh — not days after checkout  
- ✓Real-time alerts let managers recover negative experiences immediately  
- ✓Segment feedback by room type, shift, time of day, or staff member  
- ✓Turn positive feedback into marketing quotes and testimonials

5–10% completion rate vs well under 1% from email surveys

[Learn more about SaySo](https://www.hoxton.ai/sayso)

### Convert — F&B Conversion Tracking

- ✓Track covers-per-footfall in restaurants and bars  
- ✓Optimise staffing based on real traffic data, not guesswork  
- ✓Measure the impact of events and promotions on walk-in traffic

[Learn more about Convert](https://www.hoxton.ai/convert)

## Why hospitality teams choose Hoxton

### Hear guests before they post reviews

Capture feedback at the moment of truth — while the experience is fresh. Guests speak naturally for 20-60 seconds at checkout or exit.

### Recover guest experience in real time

When a guest shares negative feedback, management is alerted immediately. Resolve the issue before the guest leaves the building.

### Get representative feedback

5–10% completion rates vs well under 1% from email surveys. Hear from the majority, not just the extremes who bother to write reviews.

### Turn feedback into operational advantage

Use positive quotes for marketing. Use theme analysis to identify systematic issues. Use sentiment trends to measure improvement over time.

> “Highly accurate, real-time and flexible. Hoxton gives us the data we need to understand and improve the guest experience across our villages.”  
> Center Parcs  
> “We're catching issues at checkout that would have become one-star reviews. The real-time alerts changed how our duty managers operate.”  
> Hospitality Client

## Feedback kiosks for every touchpoint

The feedback kiosk combines a microphone, video display, and engaging enclosure to invite guests to share their thoughts. Place at hotel checkout, restaurant exits, or conference breakout areas. Customisable to match your brand.

## Explore our products

[**SaySo** \  
Voice-powered visitor feedback\  
Learn more](https://www.hoxton.ai/sayso)

[**Convert** \  
Footfall-to-conversion analytics\  
Learn more](https://www.hoxton.ai/convert)

[**Sensors & Installation** \  
Hardware and setup guides\  
Learn more](https://www.hoxton.ai/sensors)

## Frequently asked questions

### How does voice feedback at checkout differ from a post-stay email survey?

### Can we segment feedback by room type or staff?

### What if a guest leaves negative feedback?

### Can we track F&B conversion rates too?

### How quickly can we deploy SaySo?

## Ready to capture guest feedback before reviews happen?

[Get started](https://www.hoxton.ai/get-started)